Too often quality specialized industries are intimidating to the average consumer. Make the customer experience approachable while tempered with education without sacrificing the integrity of your product.
I have traveled around the world giving seminars on communication and hospitality training and have been shocked how few industries from coffee to mixology to food to clothing have hospitality training in place.
Let us set up a seminar or full program with your staff to establish techniques that give an exceptional customer experience from the environment to the employee's service.
Hospitality increases not only customer retention but employee retention! Protect your investments in education by creating a positive profitable environment for everyone in your space. Increase the appreciation of your product by replacing exclusivity with approachability.